Saturday, May 12, 2012

A little rant.....

I am not the most profient computer user. The more I learn, the more I realize how much I don't know. But, I do know a fair amount and don't understand something that has nothing to do with computer skills. It's manners, plain and simple.
I am talking about business e-mails. In 2012, how can you expect to have a viable, if not profitable business without responding to e-mails?
Why does a business advertise an e-mail address or a 'contact us' link if they aren't going to answer?
I am not talking about huge corporations or even large ones. I am talking about small local businesses and online shops. I am referring to businesses who are NOT so overwhelmed that they cannot devote a bit of time each day for correspondence.
Whether an inquiry is about a possible purchase or just a general question, how are these letters ignored? Who knows what positive event may occur?
And as long as I'm on my soap box....watch your spelling and sign your e-mails when you send or when you respond. 
I just received a 3 sentence (questionable sentences!)
response that was 12 words long, 3 typos/spelling mistakes, missing punctuation and no signature. Think I'll do business with you? That would be no!

Rant over! Off to get more coffee...

8 comments:

Grandmother Carolyn said...

Well said, Ms. Buttons - pour me a cup, too!

Barbra said...

You always respond, Miss Carolyn!!!

Nicole said...

I so agree with you! like ... 1000% even! After all, without those customers, we'd *have* no business!

Connie Mitan said...

I can imagine that you, having been a teacher, get really disappointed in humanity when you see this. A lot of people will tell you this lack of grammar and punctuation, along with lazy spelling and no respect, is due to the overabundance of technology. "text-speak" they call it. I think it's a shame.
As a business owner, I pride myself in getting back to all emails as quickly as possible, and as completely as possible. In fact, if someone emails me about a custom piece and I write back to them right away about it, but never hear a response, I give them some time and try again in a week or 2. Thorough, and persistent :) I can't imagine a 'business' owner being any other way, honestly...
~Sunfire

JoJo said...

Agreed!!!!!

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Abracadebra Designs said...

I agree with you 100%. I wouldn't buy anything from this person either, especially if it was handmade. If they are that sloppy in one simple email, you've got to wonder about the quality of their work.
-Debbie

zoraida said...

I totally agree with you. Contact emails are meant to be responded to and decent use of grammar should be a basic courtesy. What about those one word sentences, like - "cool", left as a comment. I know my grammar is not perfect but I do try whether in person or online to be clear and thorough.